Applies to spa, tours, transportation, and meal services

All services are subject to availability and must be booked at least 24 hours in advance through our official communication channels (reservations and front desk).
Any discriminatory, disrespectful, or harassing behavior towards staff or others is strictly prohibited. In such cases, the service will be canceled without refund.
We reserve the right of admission and to cancel services if safety or comfort is compromised. This includes any behavior that endangers others, disrupts harmony, or goes against internal rules.
All visitors must check in at Reception and present valid ID before entering the facilities.
– Children must always be supervised by an adult during any service or while on the premises.
– Guests are expected to follow all posted guidelines and verbal instructions provided by staff at all times.

All services are charged per person and do not include taxes, service charges, or transaction fees, which will be added to the final bill.
A 50% deposit is required upon confirmation.
Cancellations:
- More than 7 days: Full refund.
- 7 to 1 day before: Partial refund depending on incurred costs.
- Less than 24 hours or no-show: No refund.
Reducing the number of participants is considered a partial cancellation and follows the same terms.
All cancellations must be submitted in writing via email or text through our official channels.
If the service is canceled by the establishment, rescheduling or full refund will be offered.
– Changes to reservations are subject to availability and must be requested at least 24 hours in advance.
– Gift cards or service credits are non-refundable and valid for one year unless otherwise stated.

Arrive at least 10 minutes early; delays over 15 minutes are considered no-shows.
Shower before treatments and avoid eating immediately beforehand.
Phones should be silenced to ensure a peaceful atmosphere.
Some treatments may have age or medical restrictions; check in advance.
Inappropriate behavior cancels the service with full charge applied.
– For safety and quality, services are offered to one person at a time unless otherwise specified.
– Pregnant guests should consult with the therapist beforehand as not all treatments may be suitable.

Participation implies acceptance of inherent risks; clients assume responsibility.
A liability waiver must be signed upon booking.
Participation is not allowed under the influence of alcohol, drugs, or with aggressive behavior. No refunds in these cases.
Guides may deny participation based on safety assessment.
Activities may be rescheduled or canceled due to weather or other safety factors.
Some activities may have age or fitness requirements—please consult beforehand.
– Wear appropriate clothing and footwear. Safety gear provided must be used as instructed.
– Punctuality is required. Late arrivals may result in missed activity without refund.

Agreed pickup times must be respected. A 10-minute grace period applies before the service is canceled without refund.
Clients are responsible for personal belongings. Río Chirripó is not liable for items left in transport vehicles.
– Any route changes or extra stops must be requested in advance and may incur additional costs.
– Use of seatbelts is mandatory at all times during transport.

Notify us of allergies or dietary restrictions at least 24 hours in advance. Otherwise, the menu may be adjusted based on ingredient availability.
Less than 24-hour cancellations or no-shows will be fully charged.
– External food or beverages are not allowed unless approved by management.
– Meal times are set according to the retreat or reservation schedule. Late arrivals may not be accommodated.

GENERAL SERVICE POLICIES