Payment and cancellation policies
RESERVATION AND CANCELLATION POLICIES
1- CHECK IN can be made from 3:00 p.m. to 7:00 p.m. Please inform us in advance if your arrival will be after 7:00 p.m. since at that time we close the front door and reception.
2- CHECK OUT can be done as early as 11:00 a.m. Please consult with us for late check out.
3- IF YOU CANCEL the RESERVATION 30 days before the ARRIVAL DATE, your deposit will be refunded. If you cancel LESS than 30 days before to the ARRIVAL DATE, the deposit is NOT REFUNDABLE.
4- All CANCELLATIONS can be made via TELEPHONE or EMAIL and will be supported with a letter from our hotel sent to your email, as PROOF of the cancellation of the reservation.
5- NO SHOW / EARLY CHECK OUT will be paid in full.
6- Children under 6 years old do not pay lodging.
7- We reserve our right of admission.
FOR YOUR INFORMATION...
Following the guidelines established by the Ministry of Health of Costa Rica, the use of face masks is mandatory when checking in or checking out, in the common areas and when talking to the staff or other guests of Río Chirripó Lodge & Retreat.
MEALS
We do our best to serve fresh food at our meals. All food is homemade and organic, when possible. We have a specific dinner menu for each day of the week. If you would like to see our menu, please request it in advance. Dinner is $38.00 USD per person including tax and is a 4 course meal (2 appetizers, main course and dessert). Dinner is served from 7:00 PM to 7:30 PM and requires prior reservation. Río Chirripó does not have a restaurant or a la carte menu.
You must notify us if you are vegetarian or if you have any allergies that we should take into account when planning our menu. If you wish to cancel a meal with us, you must do so at least one day in advance (24 hours), otherwise, or if you do not show up at the time it is served, the full rate will be charged.
Breakfast is served from 7:30 am to 9:30 am. (remember that breakfast is included in your room rate).
NO SMOKING POLICY
Río Chirripó Lodge & Retreat is 100% smoke-free.
To ensure that our facilities are not exposed to elements or actions that generate fragrances or scents that are not healthy, and therefore may adversely affect the stay of our guests, by compromising the purity of the air, and the cleanliness of walls and furniture, for this reason, smoking tobacco, marijuana, illegal drugs, electronic cigarettes, vape pens, among others is prohibited in accordance with the legislation of Costa Rica Law No. 9028.
In the event that the use of any of these substances is detected in public areas or rooms during your stay, Río Chirripó Lodge & Retreat may fine you $150 USD for property damage which will be charged to your account.
EXTERNAL VISITS AND PRIVACY POLICY
Río Chirripó Lodge & Retreat is characterized by creating an environment of privacy and tranquility for all our guests during their visit, for this reason the facilities are only and exclusively for clients who purchase the lodging service.
In the event that, during your stay at the Hotel, you wish to receive visits from friends, relatives or other external guests, who are not staying with us, you must notify their arrival in advance directly at the front desk, and they must also present their respective identification (ID card or passport). No minor will be admitted unless traveling with a parent or legal guardian.
The use of the facilities for external clients (pool, jacuzzi, river and other areas) has an additional charge of $15 USD per person, which will be charged to your account. Visiting hours are from 9:30 A.M. to 6:00 P.M. (these hours may vary if you book brunch or dinner service).
FACILITY USE AND SAFETY POLICY
The use of the pool and jacuzzi area is from 7:30 a.m. to 9:00 p.m.
Access to the river is at your own risk, Río Chirripó LODGE & RETREAT recommends not to enter this area, as there may be strong currents and water heads that may cause emergencies or accidents.
All children or minors must remain under the strict supervision of their parents. We hope you understand that we are trying to provide an environment of peace and tranquility for everyone.
Pets are not allowed.
Pets are not allowed.
Feel at home
We are the perfect place to escape from routine and connect with nature in the beautiful Chirripó River Valley.
Email us at reservations@riochirripo.com
for rate inquiries or special requests.
Rio Chirripó Lodge Retreat
Contact us
Canaán de Rivas, Perez Zeledón, 50 meters northeast of Canaán de Rivas cemetery, San José, Perez Zeledón, 11904